Getting started & peace of mind
Assembly & Returns
How our teak ships, how to assemble it, and how returns work.
Assembly
All our furniture is shipped unfinished and in natural state. The wood does not contain any oil or lacquer applied prior to shipping to customers.
Most of our products require little assembly; some require a little more, and some come fully assembled. Please inquire if you are concerned with the assembly process.
Furniture will be delivered in partially assembled sections. Assembly is quick and simple. Follow the clear instructions and diagrams — most of our pieces can be put together in less than 15–20 minutes requiring no special tools.
If you need assistance, contact customer service and we can help you with the process.
Furniture Returns
If you are not satisfied (no later than 30 days) we will refund your money less S&H — no questions asked.
The furniture cannot be used or left outdoors during this period. The buyer makes the arrangement to deliver the item back to us with proper packaging at the buyer's expense, with no assembly attempt. Prior authorization is required for return items.
This does not apply to Sunbrella cushions and Sunbrella umbrellas, which are made to order and cannot be returned at any cost under the standard furniture return terms.
Cushion & Umbrella Returns
All Sunbrella cushions and Sunbrella umbrellas are custom ordered and made to the size of the furniture. A 75% restocking fee applies on cushions and umbrellas if a return is needed, and return shipping is paid by the customer.
Customer service
wholesaleteak.com is pleased to handle all your customer service and order processing needs.
wholesaleteak.com
Hours: 7 days a week from 7:00 am to 7:00 pm Pacific Time
Call: (801) 686-8325
Email: customerservice@wholesaleteak.com